Frequently Asked Questions (FAQs)

What is your routing number?
Our routing number is 324173707.

Wire Instructions

What are your hours of operation?

Click Here For Hours of Operation

Do you offer notary services?
We have notary services available at both branches. This is a free service we offer to our members.

Do you have a night drop?
We have night drops located at both of our branches.

How do I contact the Pocatello Office?
You can reach our receptionist by calling (208) 232-5746 and your call will be directed to the Pocatello Office.

How can I access my account balances from home?
There are several options to check your account information from home. You may login to online banking , call the phone teller at (208) 232-3706, or call the credit union during business hours at (208) 232-5746.

Contact Us

What address should I mail my loan payments to?
Please mail your payments to:

Pocatello Railroad FCU
P.O. Box 1450
Pocatello, ID 83204-1450

Can I bring my coin in to be counted?
We have coin counters available at both branches at no charge to our members.

How do I order checks?
You can order checks by clicking on the link below, bringing your check order in to the credit union, or contacting the credit union at (208) 232-5746.

Order Checks

Do I have to make an appointment to see a Loan Officer?
We have three loan officers available at the Chubbuck Office, so you do not have to make an appointment. Please contact the Loan Department if you would like to make an appointment at the Pocatello Office.

Contact Us

Do you offer construction loans?
We do not offer construction loans at this time.

What loans do you offer?
We offer real-estate loans, new and used vehicle loans, recreational vehicle loans, share secured loans, personal loans, and Visa credit cards.

Loan Products

Can I refinance my loan from another financial institution?
You can refinance your loan from another institution, please contact a Loan Officer today.

Contact Us

How do I find out my loan payoff amount?
A Loan Officer will be able to provide you with this information.

Contact Us

Where can I receive more information about items for Sale/Bid?
To find out more information about items for Sale/Bid simply click on the link below, or contact the Member Solutions Department at (208) 232-5746.

For Sale/Bid

If I receive a new Debit card can I use my old PIN?
If your new card is a standard reissue with the same number, you can use your old PIN. If your new card has a different card number a new PIN will be sent to you, or you can bring your new card to the Chubbuck Office and we can set up a PIN for you.

 
FAQs Links:
Contact Us
Security Center
For Sale/Bid
 
Savings Accounts
Checking Accounts
Deposit Rates
Loan Products
Loan Rates
 
E-Statements
Online Banking
 
This credit union is federally insured by the National Credit Union Administration.
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